In management, as in life, classroom training can only do so much. It takes real-world experiences to develop skills that will work in the real world. This book offers 101 self-directed tactics and activities designed to develop or upgrade leadership skills...without attending classroom training! The comprehensive skills inventory in the back helps leaders determine and articulate specific needs, and is cross-referenced with the prescriptions to provide measurable developmental activities for performance improvement. Selected as one of the top 30 business books by Soundview Executive Summaries. You'll find guidance in the Manager's Short Course that will help you enhance: • Leadership Excellence, to develop the specific skills that turn leaders into coaches, counselors, and mentors; • Empowering People, to build a work environment that nurtures trust, commitment, and enthusiasm; • Welcoming Change, to value change and manage it creatively; • Communicating for Results, to use practical tactics for decisive communication; • Managing Multiple Priorities, to finally get full control of your busy schedule; • Customer Responsiveness, to develop a highly responsive service system for enhanced profitability and customer loyalty; • Self-Mastery, to fulfill your personal and professional potential; • Targeted Innovation, to turn your creativity into a repeatable and reliable economic event. The Manager's Short Course is packed with checklists and worksheets?such as "Who Does What Sheet," "Assessing Your Conflict Management Styles," and "Professional Skills Inventory"?that teach as they keep you organized and focused. Written in an easily digestible style and filled with practical strategies that can be implemented immediately on the job, this book is a one-stop guide for every leader who wants to be extraordinary?and who wants to mentor and coach his/her people to be extraordinary as well.