Discover the essential principles behind managing service operations, delving into strategic service design, quality enhancement, capacity planning, and process improvement. It explores methods to tackle industry-specific challenges while boosting efficiency and customer satisfaction in diverse organizational settings.
Service Operations Management aims to introduce students to the principles and practices of managing service operations. Topics covered include service strategy, service design, service quality, capacity planning, and process improvement. The book provides a comprehensive overview of the operational challenges and strategies specific to service industries, equipping students with the skills to enhance service delivery and efficiency in various organizational settings.
