When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance.
Geary Rummler offers the follow-up volume to his best-selling guide for process and performance professionals. This book includes the essential methods, models, tools and guidelines for creating business processes that align people, process, and technology. It features a road map for creating a Process Managed Organization and includes a management-friendly framework for developing a value-focused Business Process Architecture that executive can use to drive strategy. Also included is an instructor's guide. The guide is an effective resource for industrial engineering, operations management, and improvement and process management.
